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2019-MIA-013: Care Manager/Supports Coordinator for Adults - Temporary
Req Code:2019-MIA-013
FT/PT Status:Temporary
Job Summary:
The Care Manager or Supports Coordinator is responsible for providing care management or supports coordination services to individuals with mental illness, co-occurring substance use disorders, children with serious emotional disturbance and/or all persons with intellectual/developmental disabilities under the supervision of the population team leader or supervisor. These services may be one or more of the following: service planning, developing an individual plan of service using person-centered planning principles, linking and coordinating to CMH and community services, monitoring for service effectiveness, consumer satisfaction and serving as a consumer advocate and coordination with the Medicaid Health Plan or other health care providers. Consumers of this program may require long-term support and intervention to maintain or improve functioning and have compromising physical or interfering behavioral conditions.

Job Responsibilities:
1. Planning and/or facilitating planning using person-centered principles
The individual plan of service is produced in a coordinated effort by the staff member and the consumer in response to the assessment. The plan describes the process for delivering services to the consumer. The plan of service should include behaviorally defined and measurable objectives; person-centered service goals; interventions and supports that require consumer actions and identify scope, frequency, and duration; the preferences of the consumer, the use of available natural supports and specific discharge criteria. This also includes a crisis plan for the consumer. The plan will be periodically reviewed and amended with a re-assessment of the consumer’s progress, or lack thereof, in response to the plan of service goals, objectives, intervention/supports, discharge criteria, and the medical necessity for seeking the continuation of care. This may result in a change of level of care and/or episode of care discharge.

2. Linking to, coordinating with, follow-up of, advocacy with, and /or monitoring Specialty Services and Supports and other community services/supports
Connecting the consumer with all the appropriate resources, both internal and external, and coordinating care, services or benefits provided to the consumer. Coordinating services with the consumers’ personal care physician and the Medicaid Health Plans. . This also includes assisting the consumer in the development and maintenance of natural supports.

3. Monitoring Services
Tracking of the consumer’s response to their individual plan of service and monitoring compliance and progress with all supports and services agreed to in the plan. It is preferred that monitoring occurs when the consumer is present and engaged in the service process being monitored. Monitoring consumer medication in consultation with the Prescriber and/or staff nurse, ensuring the consumer is compliant with their medication intervention and monitoring potential side effects of the medications. Monitoring occurs at the frequency outlined in the individual plan of service.

4. Support Services
Support strategies will incorporate the principles of empowerment, community inclusion, health and safety assurances, and the use of natural supports. Acting as a consistent link into the system for the consumer and/or his family including educational support around the specific disability or mental health condition. Support coordination functions include: the desires and needs of the individual are met, the supports and services needed by the individual are identified and implemented, housing and employment issues are addressed, social networks are developed, appointments and meetings are scheduled, income/benefits are maximized, activities are documented, person-centered planning is provided, and independent facilitation of person-centered planning is made available..

5. Maintenance of the key elements of the individual consumer record
The supports coordinator is responsible to assure the record is up to date with releases, consents and obtaining clinical information. They are to assure that the consumers’ confidentiality of information is maintained, and the supports coordinator r is to have knowledge of what is in the clinical record.

Job Qualifications:
1. State of Michigan licensure, certification, or registration as required by one of the following professions: Psychologist (LP, LLP, TLLP), physician (MD or DO), educator with a degree in education from an accredited program, licensed masters or bachelors social worker (LMSW, LLMSW, LBSW, LLBSW), physical therapist, occupational therapist, speech pathologist or audiologist, registered nurse (RN), therapeutic recreation specialist, or licensed professional counselor (LPC or LLPC) OR minimum of a Bachelors degree in a human services field, such as education, social work, physical therapy, occupational therapy, speech language pathology, audiologist, registered nurse, registered dietician, therapeutic recreation, art/dance therapy, behavior analyst, child development, counseling/guidance, criminal justice, health administration, health education, music therapy, psychology, sociology, child welfare and protection, juvenile justice, gerontology, or rehabilitation counseling.

    2. Must meet the Medicaid provider qualifications for services for the specific program: be a Qualified Mental Health Professional (QMHP, Qualified Intellectual Disability Professional (QIDP), Mental Health Professional (MHP) and/or a Childrens Mental Health Professional (CMHP) Or must be eligible to obtain the designation.

    3. Must be credentialed and privileged to practice at WMCMH by the Executive Committee of the Clinical Oversight Committee of WMCMH.

    4. Must possess a valid drivers license and provide own transportation to and from meetings and activities at varying work locations including all agency locations in Lake, Mason, and Oceana Counties.

    5. Must be certified in First Aid and CPR or obtain training after hire

    6. Lived experiences with mental illness/developmental disabilities/substance use disorders are valued.